Frequently Asked Questions

FAQ - Frequently Asked Questions

📦 Shipping

How long does shipping take?
Shipping times vary depending on the destination:

Italy: 2–5 working days
Europe: 4–9 working days
You will receive an email with the tracking information as soon as your order is shipped.

Do you also ship internationally?
No, we only ship to Europe.

💳 Payments

What payment methods do you accept?
We accept the following methods:

Credit/debit card (Visa, MasterCard)
Apple Pay / Google Pay

Is the payment secure?
Yes, all transactions are protected by SSL encryption and handled by certified payment providers.

🔄 Returns and Refunds

Can I return a product?
Yes, we accept returns within 14 days of receiving your order, as long as the product is in its original condition. Return shipping costs are the responsibility of the customer, unless we are at fault.

How does the refund work?
Once we receive your return and inspect the product, we will issue your refund within 7–10 business days, using the same payment method used for the purchase.